“Woah there mule!” as Yosemite Sam used to say, am I suggesting that it can be ‘right’ to cheat customers? Yes, I am (kind of). Let me explain. I recently had a complaint about a product. A few years ago I purchased a heart rate monitor watch and, the other day, when I went to use it the strap simply disintegrated. Now I know that the product gets used in a tough environment; there’s no easy way to say this other than things get pretty sweaty when you’re working out. But I’d always rinsed the watch off and, anyway, coping with sweat is a prerequisite for something worn next to the skin for exercise. Whilst we’re at it, the band that goes around my chest looks like new, so it’s not as if we’re beyond the capability of modern plastics. If they can put a man on the moon… and […]
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