Monthly Archives: August 2013

Tell me all about it, you naughty thing. or Tell me all about it, you naughty thing.       No one likes to feel self-conscious. Recently I listened to interview with the actor, author, comedian and TV presenter, Stephen Fry. He was asked to sing a song called “Big John” that is essentially spoken rather than sung. Fry has made no secret of the fact that, despite his love of music, he can’t sing a note. As an actor, you might have thought that this task would have been well within his capabilities, but he stammered and stuttered and then stopped; “You’ve made me all self-conscious!” he declared. There are few things more unsettling than being made self-conscious. And yet, most market research invites the conscious mind to look in on itself; it asks the respondent to become self-conscious. It’s something we’re hopeless at. Partly because we’re unaware of […]

In my first book, Consumer.ology, I investigated the importance of the unconscious mind in consumer behaviour. There is now a wealth of evidence that shows how it is the unconscious mind that can be significant in shaping how consumers behave, and indeed, whether they buy or not. A lot of consumer behaviour is habitual; we quickly pass the processes that we’ve learned into our unconscious mind and let it take control of much of what we do. This is certainly a much more efficient way of existing (and this, I suspect, explains why we’ve evolved this way). Consider a supermarket shop. Imagine not knowing any of the brands, where anything was, or how to make good decisions about what’s good value for money and what isn’t: it would take hours to shop for your weekly groceries. Instead we have lots of short cuts. We “know” that bulk buying is usually cheaper, […]

Often, psychologists and neuroscientists are playing a game of ‘catch-up’ with marketing people. In our attempts to understand consumer behaviour we are looking for underlying mechanisms that can be identified and replicated, and that explain why something that we’ve seen used in marketing has been successful (or why something that seems illogical happens nevertheless). Great creatives – those who make the ads that cause us to want and like brands – often have an intuitive understanding of what will resonate with people and influence consumer behaviour. Cast your mind across adverts that you’ve seen over the years and consider the common themes: Beautiful women Bright lighting / sunshine Healthy faces Puppys (young animals, cute animals) Cute kids A suggestion of romance between people in the ad (or general sex appeal) Humour Music and rhythmic phrases I’m not claiming that my list is rigorously researched or the result of systematic analysis, […]

In Consumer.ology I talk about how other people influence our own consumer behaviour.  From our unconscious desire to copy what we see other individuals doing, to fads that sweeps through lots of the people around us, we are social creatures who have evolved to follow other people. Whilst we might all like the idea that we’re free spirits, charting our own path through the world, the reality is that we’ve evolved to play it safe; and that means doing the thing that is demonstrably ‘OK’ because everyone else is doing it. Recently a study examined how social networking sites can drive the uptake of new items and, specifically, looked at what made the difference between something gaining widespread social acceptance and not getting that traction. By analysing the installation of 100 million apps through Facebook (all with anonymous data in case you were starting to feel nervous) they were able to track the […]