Monthly Archives: August 2013

Although we’re over a year away from the London 2012 Olympics the commercial competition to be part of this amazing spectacle is already running. A quick check reveals more than 40 brands that are linked to this event in some form or another: “Worldwide Partners”, “Official Partners”, “Official Supporters” and “Official Suppliers”. So what’s in it for a sponsor? After all, we’re watching the athletes not the advertising banners. And why might some of these brands do much better as a result of their sponsorship than others? The Unconscious Marketing ‘Victim’ Whilst you will not be directing your conscious attention at the names dotted around the stadium, your powerful unconscious mind will be picking it up anyway. This will have three important consequences: firstly, you will be more likely to find yourself thinking about those brands than you otherwise would have done. Secondly, when you encounter those brands you will […]

For some reason (and I could make an educated guess) wine is a popular subject matter with psychologists looking to explore aspects of the way in which people are influenced without realising. I referenced several of these fascinating studies in my book Consumer.ology: price, label design and music have all been shown to influence what people think of the same wine. Now researchers in Germany have returned to the bottle to see if the colour of light in a room influences what people think about a wine. As with all good studies the people taking part weren’t being asked to make comparisons (which can produce results simply because the focus on comparing makes us imagine differences even when none exist). Instead different people were asked to taste the same wine in different settings and asked to say how much they liked the wine and what they would be prepared to pay for […]

There is an old saying in retail, “The customer is always right”. The only issue is that, as anyone like me who has ever worked in a shop will tell you, “Some customers are idiots!” If working in a store teaches you anything is that, in the course of your day-to-day life away from that environment, you tend to meet a very small cross-section of what one would broadly term “people”. In much the same way that people tend to assume that they like a wide selection of music, we like to think we know people from all walks of life. But just as your musical taste is usually a by-product of the same social context as everyone else, and quite possibly as narrow as everyone else’s, so the cross-section of society you encounter is defined to a large extent by the things you do. we tend to meet people […]

Recently my father-in-law took away a couple of photographs of ancestors that my wife had found on-line to frame on our behalf. Each week he attends a framing class at a college and he has been learning the art of making pictures look good for several years now. Yesterday the pictures came back and they were transformed. Somehow he had managed to make two different sized images look like a perfectly matched pair. This wasn’t just a matter of using matching mounts and frames, but of judging to perfection the size of the mount so that each picture looked just right on it’s own and sufficiently similar when viewed together. It’s not just pictures that are influenced by their frames. Psychologists have identified that our own perceptions of products and prices are shaped by what we encounter around a product, even when those elements have no direct relevance to the […]