It’s not too hard to speculate on how the artificial nature of the research process could have arrived at this ‘insight’. Frequently market research implicitly requires respondents to justify unconsciously driven purchase decisions at a conscious level. Human beings are adept at conscious post-rationalisation – it’s what we do all the time to feel in control of our lives. So people asked why they buy a particular drink don’t say things like, “Because squirrels whispered the name to me at night”, they say, “Because it tastes better.” Probing what’s better about the taste simply compounds this problem. Tasting the product and those of competitors in the exercise compounds it even further. But the agency made a fun advertisement: indeed all of the ads get great ratings on You Tube. I expect they attract attention and they’re probably pretty memorable too. So by almost every measure brands use to track their […]

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