Why Market Researchers Shouldn’t Read Consumer.ology

The title the ‘International Journal of Market Research’ (IJMR) sounds undeniably impressive.  Generally speaking journals are good things, bringing together peer reviewed papers from people pushing the boundaries in a particular field. But I wonder… do astrologers have a Journal of Astrology?  Google suggests that they do, sort of – it looks as though it might just be one astrologer selling predictions. There’s a National Journal of Homeopathy – I wonder, to paraphrase Tim Minchin, if they’ve had any papers on how water forgets about the wee and poo it’s had in it and just remembers the traces of medicinally advantageous ingredients? My point is that it’s easy to get a false sense of validity from a name.  In Consumer.ology I describe market research as a pseudo-science and, arguably, having an ‘International Journal’ is all part of the industry’s mystique. I must declare a personal interest at this point: recently […]

When Market Research Gets it Wrong

With my book Consumer.ology now published I’m starting to hear back from people who have heard about it, read it or read or heard an article or interview about it. One of the very positive upsides to this is that more people are starting to share their stories of market research getting it wrong.  Whilst I managed to unearth a good number of examples for the book, the fact is that it’s not really in anyone’s interests to publicise occasions when money spent on research was wasteful.  Occasionally there’ll be times when someone’s decision was vindicated and they’ll speak about it, but often the people making the final decision are also the ones who have decided to spend several thousand pounds on research, and choosing to ignore it doesn’t reflect particularly well on that decision even if it’s the right thing to do! One reader contacted me to tell me […]

Getting a Book Published: Life is About Moments

The path to writing a book and getting it published is, without doubt, one that winds a lot. On the way there will be plenty of dead-ends and no shortage of obstacles to circumnavigate. However, what makes all the anguish worthwhile, are the moments that result from starting out and that are every bit as gratifying as the writer’s block, rejection letters and suggested revisions are aggravating. I find there are usually three ways to deal with virtually any situation in life: ignore it and carry on regardless, take it badly or use it for inspiration.  It’s no coincidence that there really was something to learn from each ‘bad’ moment along the way. Writer’s block: (which I hardly ever got) you’re trying to hard, go and do something else for a bit, or skip this section for now, it’s obviously not flowing. Rejection letters: there’s always a lot of luck […]